From Fatigue to Focus: Why Contact Centres Must Update WHS Training

From Fatigue to Focus: Why Contact Centres Must Update WHS Training

Contact centres rarely experience catastrophic safety incidents, which is why workplace health and safety can feel like a low priority. Yet agents spend long hours seated at screens, repeating the same movements with little variation — a work pattern that carries...
From Awareness to Action | Why Frontline Leaders are Embracing Vocational Training for Self-Care & Ergonomics

From Awareness to Action | Why Frontline Leaders are Embracing Vocational Training for Self-Care & Ergonomics

With Bonus Printable | 5 Action Questions To Start The Self-Care Conversation Frontline leaders are the glue of every workplace They’re not just team coordinators—they’re problem-solvers, performance drivers, and, increasingly, in-house coaches for...
Is Your Desk Job Killing You! | Workplace Wellness A Must-Read for Every Leader

Is Your Desk Job Killing You! | Workplace Wellness A Must-Read for Every Leader

Workplace Wellness is a key issue for all leaders.  Working from home seemed like a dream for my client Jean, but six months in, her reality was far from idyllic. Instead of morning yoga and beach walks, her schedule was filled with physio appointments, cortisone...
The Case for a Sixth Level in the Safety Hierarchy: Protecting Knowledge Workers in a Tech-Driven World

The Case for a Sixth Level in the Safety Hierarchy: Protecting Knowledge Workers in a Tech-Driven World

What are the Health and Safety concerns during computer work? The traditional workplace safety hierarchy has served us well, but the digital revolution demands evolution. While we can’t eliminate computers from knowledge work, we can revolutionise how we protect...