Frontline Leader Essentials
A One Day Workshop desinged to reduce rates of absenteeism, stress and attrition. Transforming Boring Office Ergonomics Into Effective Work Skills
Are you a Frontline Leader?
Amplify your influence – become the trusted coach of new office ergo and self-care competencies that will increase your teams comfort and productivity – all in a one-day workshop.
Are you a Manager?
Looking for simple, practical changes and coaching skills that will positively affect rates of absenteeism, stress and attrition, and improve labour cost efficiencies in your contact centre?
Are you a WHS or HR Professional?
Discover new Personal Protective Behaviours (PPB’s) needed to manage increasingly complex work options. The new 21st Century WHS skills for screen-based employees.
◊ The need for modern office ergo and self-care competencies
◊ How this PhD developed training will provide immediate benefits to consultants and long-term productivity gains for your business unit.
Learn the Essentials
◊ Why your consultants are suffering
◊ The common pain points and easy solutions in the 3 key areas
◊ The 45-second sequence that resets any workstation to match personal stature and work tools – no matter where your consultants work
◊ The new personal protective behaviours (PPB) needed to protect your body from the stresses and strains of extended periods of screen-based work..
◊ Collaborate to refine program content to match the needs of your contact centre and your team. No cookie cutter programs here!
Develop coaching skills
- ◊ Rehearse training delivery, with additional coaching from your trainer, to ensure you have all the skills and confidence you need to share this training with your team.
The Action Plan
◊ Attendees walk away with a turnkey program, with agreed training stages and content
◊ Including electronic templates to support training delivery, consultant coaching and ongoing identification of training needs
◊ Reporting electronic templates so you, your manager and your team can see what you have achieved!.
These fun, engaging, and practical workshop are run in your organisation, when you need it, where you need it. Experienced trainers work with you to customise the experience for the best outcomes for your team and business.
How would your contact centre metrics improve if you decrease rates of absenteeism, presenteeism, stress and attrition by 10%?
◊ Less than 10% of people implement current ergonomic training they have attended into their day-to-day jobs. This poor implementation is not the fault of trainees. It’s the way training has been delivered.
◊ Over 80% of contact centre consultants report work-related musculoskeletal aches and pains, and over 11% suffer from chronic pain. Chronic pain costs the Australian economy over $7Bn in lost productivity every year.
◊ Our increasingly agile, hot-desking, sit-stand, telecommuting, multi-screen-using workforce has created a level of complexity current office ergonomics training was not designed to manage. While you have done all the currently available office ergonomics training with your teams, the Champ Workshop provides a new tier of training specifically designed to bridge this training gap.
◊ Developed through PhD research, talks and workshops translate office ergonomics information into personal protective behaviours (PPB), the new self-care competencies that make office ergonomic recommendations easy to personalise and quick to apply to any work (or leisure) situation – providing immediate benefits to your consultants and increasingly reducing rates of absenteeism, stress and attrition.
Beyond Ergo Training
Dr Kirk builds practical front-line solutions to help contact centres reduce high rates of absenteeism, stress and attrition by coaching team leaders and managers in making simple changes that decrease work-related pain, increasing comfort and productivity, and improving operational and labour cost efficiency.
Our feedback from the lunchbox talk was unanimously positive… BA&A would definitely recommend your talk as it was short, informative and fun. It hit the balance with info, tips and manageable next steps,… We especially appreciated the ease of setting up and follow up with your amazing communication – thanks so much!”
“I just wanted to send you some feedback on the Beyond Ergo session I attended today.
I found this extremely interesting and have already applied some of the knowledge/techniques learnt today. I believe a full workshop on this would be extremely beneficial. As a supervisor, I could see the knowledge gained and then monitoring staff postures and console ergonomics and assisting and guiding staff could potentially minimise risk/injury.
The Supervisors encouraging, promoting and leading by example with simple things like stretching becoming common practices whilst at the console is a very realistic goal.
Thanks for the opportunity to attend”.
Time to Level-up!
Does your office (or workforce) look the same as it did 15 years or even 10 years ago?
Then why use Office Ergonomics Training that is over a Decade Old?
Self-Care Resources & Articles
A great tip for Frontline LeadersI am often asked – How can I help my team? We all know high rates of absenteeism are a concern. The reasons vary, but one factor rarely recognised are the levels of discomfort experienced by consultants. Prof Alan Hedge from Cornell...
This paper argues that the doubts regarding the benefits of office ergonomics have arisen due to the unrealised gap between research and the development of training that successfully translates that research into health, safety and wellness work skills.INTROAcross the...