Frontline Leader Essentials
LEARN TO COACH SELF-CARE COMPETENCIES that reduce rates of absenteeism, stress and attrition.
All in a one day workshop.
Over 80% of contact centre agents report work-related musculoskeletal aches and pains, and over 11% suffer from chronic pain.
Less than 10% of people implement current ergonomic training they have attended into their day-to-day job.
Are you a Frontline Leader?
Amplify your influence – become the trusted coach of a new tier of training – Self-Care Competencies for Screen-Intensive Work – that will increase your teams comfort and productivity – all in a one-day workshop.
Are you a Manager?
Level up your leadership. Learn to coach the SELF-CARE COMPETENCIES that enable your team to take greater personal responsibility for their health, wellbeing and productivity during screen-intensive work.
Are you a WHS or HR Professional?
Discover a new tier of training. SELF-CARE COMPETENCIES are the Personal Protective Behaviours (PPB’s) staff need to manage health risks in screen-intensive work. Building these skills will positively affect absenteeism, stress and attrition, and improve productivity in your contact centre?
SELF-CARE COMPETENCY TRAINING
A NEW TIER OF HEALTH, WELLBEING AND PRODUCTIVITY TRAINING FOR SCREEN-INTENSIVE WORK
Our increasingly agile, WFH, hot-desking, sit-stand, multiple-screen workplace has created a level of complexity current office ergonomics training was not designed to manage.
Developed through PhD research, Dr Kirk’s practical and interactive talks and workshops introduce a new tier of training for screen-intensive work that ensues consultants have the knowledge and skills to take greater personal responsibility for their health, wellbeing and productivity – no matter where they work.
- Refines generic ergonomics recommendations to match individual stature
- Building postural mindfulness to ensure consultants can take action to stop an ache becoming pain or even an injury
- Coaching sheets, handouts and ongoing support from the Beyond Ergo team to ensure training transfer and application as everyday personal protective behaviours (PPB’s)
- Reports to ensure managers see the return on investment
Do you have consultants still experiencing musculoskeletal pain even after receiving support and a workstation assessment?
Then let me help for FREE.
I will deliver one FREE Lunch & Learn talk for up to 15 members of your team to demonstrate the tremendous difference and benefits of this new tier of training.
Call Liz for more information – 0408 751 379
◊ The need for self-care competencies during screen-intensive work
◊ How this PhD developed training will provide immediate benefits to consultants and long-term productivity gains for your business unit.
Learn the Essentials
◊ Why your consultants are suffering
◊ The common pain points and easy solutions in the 3 key areas
◊ The 45-second sequence that resets any workstation to match personal stature and work tools – no matter where your consultants work
◊ The new personal protective behaviours (PPB) needed to protect your body from the stresses and strains of extended periods of screen-intensive work.
◊ Collaborate to refine program content to match the needs of your contact centre and your team. No cookie cutter programs here!
Develop coaching skills
- ◊ Rehearse training delivery, with additional coaching from your trainer, to ensure you have all the skills and confidence needed to share this training with your team.
The Action Plan
◊ Attendees walk away with a turnkey program, with agreed training stages and content
◊ Including templates to support training delivery, consultant coaching and ongoing identification of training needs
◊ Reporting templates so you, your manager and your team can see what you have achieved!.
These fun, engaging, and practical workshops are run in-house, when you need it, where you need it. Experienced trainers work with you to customise the experience for the best training outcomes.
How would your contact centre metrics improve if you decrease rates of absenteeism, presenteeism, stress and attrition by 10%?
◊ Less than 10% of people implement current ergonomic training they have attended into their day-to-day jobs. This poor implementation is not the fault of trainees. It’s the way training has been delivered.
◊ Over 80% of contact centre consultants report work-related musculoskeletal aches and pains, and over 11% suffer from chronic pain. Chronic pain costs the Australian economy over $7Bn in lost productivity every year.
◊ Our increasingly agile, hot-desking, sit-stand, telecommuting, multi-screen-using workforce has created a level of complexity current office ergonomics training was not designed to manage. While you have done all the currently available office ergonomics training with your teams, the Champ Workshop provides a new tier of training specifically designed to bridge this training gap.
◊ Developed through PhD research, talks and workshops translate office ergonomics information into personal protective behaviours (PPB), the new self-care competencies that make office ergonomic recommendations easy to personalise and quick to apply to any work (or leisure) situation – providing immediate benefits to your consultants and increasingly reducing rates of absenteeism, stress and attrition.
Beyond Ergo Training
Dr Kirk builds practical front-line solutions to help contact centres reduce high rates of absenteeism, stress and attrition by coaching team leaders and managers in making simple changes that decrease work-related pain, increasing comfort and productivity, and improving operational and labour cost efficiency.
Our feedback from the lunchbox talk was unanimously positive… BA&A would definitely recommend your talk as it was short, informative and fun. It hit the balance with info, tips and manageable next steps,… We especially appreciated the ease of setting up and follow up with your amazing communication – thanks so much!”
“I just wanted to send you some feedback on the Beyond Ergo session I attended today.
I found this extremely interesting and have already applied some of the knowledge/techniques learnt today. I believe a full workshop on this would be extremely beneficial. As a supervisor, I could see the knowledge gained and then monitoring staff postures and console ergonomics and assisting and guiding staff could potentially minimise risk/injury.
The Supervisors encouraging, promoting and leading by example with simple things like stretching becoming common practices whilst at the console is a very realistic goal.
Thanks for the opportunity to attend”.
Time to Level-up!
Does your office (or workforce) look the same as it did 15 years or even 10 years ago?
Then why use Office Ergonomics Training that is over a Decade Old?
Self-Care Resources & Articles
Stress-Relieving Tips to Help Busy Professionals Avoid Career Burnout Written by Dr Liz Kirk (PhD) and Julie Morris. Career burnout is a complex phenomenon, a severe emotional state characterised by fatigue, frustration, and exhaustion. Prolonged stress leads to...
◊⁞ Do You Know The Number One Health and Wellbeing Mistake People STILL Make When Working With Computers? ⁞◊ They still see computer work as easy! COMPUTER WORK IS MENTALLY AND PHYSICALLY STRESSFUL Yet screen-intensive work is both mentally and physically stressful,...
Launched into a work from home (WFH) world has demonstrated advantages for employers and employees. However, new research and my professional experience show the WFH shift has been accompanied by growing aches, pain and musculoskeletal discomfort, even with the...