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Beyond the Upgrade: Why People Training Matters as Much as Contact Centre Technology

Beyond the Upgrade: Why People Training Matters as Much as Contact Centre Technology

by Liz Kirk (PhD) | Sep 12, 2025 | Workplace Health, Injury Prevention, Office Ergonomics, Office Health & Wellbeing, Training, WHS

Walk into almost any contact centre today and you’ll see impressive investment in equipment and software. New headsets, upgraded monitors, noise-cancelling systems, and smarter CRM tools, all designed to improve productivity, reduce downtime, and streamline customer...
Stop Pain. Boost Productivity. Empower Your Team.

Stop Pain. Boost Productivity. Empower Your Team.

by Liz Kirk (PhD) | Sep 2, 2025 | Office Health & Wellbeing, Injury Prevention, Office Ergonomics, Self-Care, WHS, Workplace Health

Beyond Ergo: Actionable Self-Care Skills for Computer-Based Work Are your employees struggling with aches, eye strain, or RSI from long hours at the computer? You’re not alone. Over 86% of office and contact centre workers report musculoskeletal pain, and 11% suffer...
Workplace health programs to build injury prevention skills

Workplace health programs to build injury prevention skills

by Liz Kirk (PhD) | Jan 23, 2017 | WHS, Injury Prevention, Office Ergonomics

What can we do Right Now to feel more comfortable at work? We all know the frustration of constant niggling aches and pains at work. Working with computers is surprisingly stressful and physically demanding. The aches and pains can make us irritable and affect our...

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Recent Posts

  • Knowledge Without Action: The Hidden WHS Risk in Tick-the-Box Ergonomics
  • Why Your Index Finger Hurts When Mousing — and What to Do About It!
  • Can Neck Pain Cause Headaches?
  • Supporting Staff Wellbeing: Practical Stress-Relief Strategies for Frontline Leaders
  • Beyond the Upgrade: Why People Training Matters as Much as Contact Centre Technology

About Us

It’s time to expand your vision of staff training for computer-intensive work to make a real difference in improving productivity and decreasing work-related pain and injury claims. It’s time to extend staff training to introduce staff to this PhD backed Personal Protective Behaviours (PPBs) program for modern computer-intensive work and play.

These are the new Ergo and Self-Care Competencies needed by today’s mobile, screen-intensive and increasingly sedentary workforce.

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  • Home
  • Programs
    • Overview
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    • Short Course Options
    • Three Pillars of Self-Care Programs
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  • About Us
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About Us

It’s time to expand your vision of staff training for computer-intensive work to make a real difference in improving productivity and decreasing work-related pain and injury claims. It’s time to extend staff training to introduce staff to this PhD backed Personal Protective Behaviours (PPBs) program for modern computer-intensive work and play.

These are the new Ergo and Self-Care Competencies needed by today’s mobile, screen-intensive and increasingly sedentary workforce.

CLICK HERE –  Privacy Policy

CLICK HERE – Site Terms

CLICK HERE - Capability Statement

Contact Us

Phone: 08 6372 4016
Email: info@beyondergo.com.au

Address: Level 13, Citibank House, 37 St Georges Terrace, Perth 6000

Post: PO Box 357, Melville, WA 6956

ABN 75 168 752 716

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